Service & support
Safe help, every time
Contact details by case type
To facilitate the handling of your service request:
Products sent to Service
To ensure a fast and efficient handling of your service request, please follow the guidelines listed below when sending products to us.
Counselling
Before returning products to us, please notify the service issue by e-mail to
service@omniprocess.se.
Enter the following in the subject line:
- - Service followed by your company name and contact person.
By informing us of what is being sent, we can plan and manage your case more efficiently.
Your order number
If your company requires a purchase order number for invoicing products and services, we need to receive a written order before we can start work.
Cleaning and fault description
Products that have been in operation must be cleaned before they are returned.
Please fill in one of our service forms and attach it to the product. Without this documentation, we will not be able to handle the product in our service department or pass it on to our suppliers.
In the form, we ask you to provide a brief description of the fault and answer questions related to cleaning.
Shipping and packaging
Products returned should be carefully packaged and sent via Swiss Post's Business Package or carriage to the following address:
OmniProcess ABTritonvägen 15, Entrance via Loading Dock A
171 54 Solna, Sweden
Shipping costs for products sent to us for service are borne by the customer. We reserve the right to charge additional costs incurred if the above instructions are not followed.
We offer
| Service | Description of the programme |
|---|---|
| Application help | Advice and support on the selection and use of instruments. |
| Installation and commissioning | Professional installation and training for your instruments. |
| Service contract | Preventive maintenance, calibration, verification and emergency response time requirements. |
| Remedial services | On your premises, at our workshop or at our suppliers. |
| Calibration and verification | Checking instruments for correct readings. |
| Telephone support | Quick help with questions or problems. |
| Service courses | Training to optimise the use of your instruments. |
Contact details by case type
To facilitate the handling of your support case:
OmniProcess Support
Providing serious and comprehensive support is at the centre of our business at OmniProcess. We go beyond products and services, with a deep understanding of the complex and varied needs of our customers.
Why choose OmniProcess?
We offer an end-to-end solution, designed to ensure the smooth and efficient running of your daily business.
Specialised calibration: Ensure reliability and precision in your processes.
Access to manuals & e-books: Provides in-depth knowledge of our products.
Latest software updates: Keeps your equipment up-to-date and reliable.
Hire of flow meters: Offers flexibility when needed.
Flexible financing solutions: Tailored to meet your specific requirements.
Our commitment is to be your trusted partner in success, offering support and solutions that exceed your expectations. With OmniProcess you are always in safe hands.
